Skip to content
tadaa!
Post a job

Trust & safety

Safety on Tadaa

What we check, what we don't, and how to stay safe before, during and after a job.

What we check before a Tasker can make offers

  • Photo ID, verified by Stripe Identity with a selfie match.
  • Right to work in the UK, checked through a government-registered service.
  • Their details for HMRC reporting, as UK law requires of platforms.
  • For each type of work, the Tasker confirms they hold any insurance, registration or qualification the law requires (for example Gas Safe for gas work). These are the Tasker's own declarations. Ask to see documents before the job if they matter to you.

What we don't check

  • We don't carry out criminal record (DBS) checks for the current types of work.
  • We don't inspect a Tasker's work or supervise jobs. Taskers are self-employed and responsible for their own work.

Your details

  • Taskers see only your postcode district (for example E16) until you book and pay.
  • Phone numbers, emails and links are blocked in messages before booking, so nobody can take you off the platform.
  • Your full address and phone number are shared only with the Tasker you book.

Paying safely

  • Always pay through Tadaa. Card payments are handled by Stripe and we never see or store your card number.
  • Your Tasker is paid after you confirm the job is done, so tell us first if something isn't right.
  • Never pay a Tasker in cash or by bank transfer for a Tadaa job. If anyone asks you to, report it.

On the day

  • Check the person who arrives matches their profile photo and name.
  • The Tasker checks in on the app when they arrive. You'll be asked to confirm if their location can't be checked.
  • Keep messages on Tadaa. They are the record we use if there is a problem.
  • If you ever feel unsafe, leave and call 999. Then tell us.

If something goes wrong

  • Before confirming completion, open the booking and use "Report a problem", or contact support.
  • We review the booking, messages and photos on Tadaa, and can hold the Tasker's payout while we do.
  • You can report a user or a job at any time from their page or from Help & support.

Read our terms, cancellation policy and review policy. Questions? Contact support.