Posting fees
- If your task closes without receiving any offers: you receive one free replacement posting.
- If you close or cancel a task that received offers: the fee is not refunded, as the service of publishing your task has been provided.
- Failed or abandoned payments are never charged, and your task stays as a draft.
- Tasks removed for breaching our rules are not refunded.
- If you are ever charged twice for the same task, the duplicate is refunded automatically.
Accepted offers before payment
You can withdraw an acceptance before paying. If you don't pay within 48 hours, the acceptance lapses and your task reopens for offers.
Paid bookings
- Cancel before work starts: full refund of the job payment.
- If your Tasker cancels: full refund, and your task reopens for other offers.
- After work has started: open a dispute from the job page. Our team may refund in full, in part, or release payment to the Tasker based on the evidence.
Tasker subscriptions
Memberships and promotion renew monthly and can be cancelled at any time; they stay active until the end of the paid period. If a renewal payment fails, you have a 3-day grace period to update your card.
These policies don't affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations.